Classification: Full-time, 12-month, Exempt
Position Available: June 2024
Application: Open until filled
Reports to: Executive Director, Gambrell Center
Salary & Benefits:  Competitive, full benefits package offered (health, vacation, retirement)
Apply: https://smrtr.io/khQQH

Come grow with us!  Newly opened in 2020 after an extensive $23 million renovation, the state of the art Sarah Belk Gambrell Center for the Arts and Civic Engagement is a dynamic new arts destination for our community and students to share in diverse cultural experiences at Queens University.

Job Description

Summary: The Operations Manager is an engaged advocate for the good stewardship of the people, resources and facilities of the Gambrell Center for Arts and Civic Engagement. This position manages comprehensive responsibilities (logistics, contracts, finance) to ensure the comfort and safety of our guests.

The Operations Manager is a management level position responsible for establishing and implementing financial and operational procedures necessary to manage venue scheduling, event management, and contracting for a busy multi-venue department. This position requires a dependable, self-motivated individual who confidently delivers a high level of service in a team-oriented creative work environment. The selected candidate will be an organized and flexible multi-tasker with solid financial skills, ability to act with agility in a fluid work environment and maintain a good sense of humor. They should enjoy working in an educational arts environment with frequent interaction with campus faculty, students, and staff, and community volunteers, vendors, and patrons. Work schedule includes regular business hours and weekend and evening work. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential Duties and Responsibilities
Facility & Event Management

• Serves as the point person for scheduling and contracting venues and events services utilizing campus scheduling software for the Gambrell Center public assembly spaces. Events include internal university events as well as rentals to external clients, with revenue generation as one of the role’s primary aspects.
• Works closely with diverse user groups, contractors, and stakeholders to identify, secure and schedule the necessary resources for events throughout scheduling, load-in, rehearsals, performances, and load-out ensuring quality event execution and policy compliance.
• Provides event reporting to enhance internal communications utilizing campus scheduling software.
• Reviews event needs, assists with, and monitors hiring, training and scheduling of event staff, campus services (custodial, Campus Police, Chartwells Dining) and contracted service providers.
• Manages event hospitality for designated events.
• Performs facility and house management duties for designated events which requires the ability to climb stairs, bend, and twist, lift medium weight objects like tables and boxes and assist patrons.
• Create systems that support cooperation, stewardship and safety throughout the Gambrell Center.
• Regularly inspects facilities to ensure proper upkeep. Coordinates custodial staff and event custodial needs/staff. Enforces theatre policies and procedures. Develops and implements safety/emergency procedures that comply with governmental codes, law and ordinances and university policy.
• Works closely with Executive Director to develop and maintain the Gambrell Center strategic plan.
• Provides leadership and logistical support for special projects as needed.

Fiscal Management & Reporting

• Ensures accurate and timely purchasing, AR/AP, daily deposits, billing, settlements and financial reporting.
• Negotiates with vendors for purchase or rental of production and stage equipment.
• Creates and maintains systems for tracking income and expense to assist staff in budget compliance and reconcile with University accounting. Ensure accurate billing from vendors.
• Maintenance and care of office systems and procedures.
• Contract, lease and maintenance agreement administration.

Non-Essential Duties: Other duties may be assigned as needed to achieve Gambrell Center and university goals.

Qualifications

Experience, Knowledge and Skills

• 2 years’ management, customer service and staff supervision experience, event management experience preferred.
• 2 years’ computer experience – venue scheduling software, Ad Astra, Access, Word and Excel skills a plus.
• Proven skills in recruiting, selecting and developing a cohesive, high performing team.
• Effective skills in budgeting, planning, and scheduling.
• Demonstrated organized and unflappable approach to work.
• Creative problem solver able to work effectively and efficiently with minimal supervision
• Strong team player and positive can-do approach to work and challenges.
• Proven experience fostering a professional work environment that encourages teamwork and promotes diversity and inclusivity.
• Excellent verbal, written, interpersonal and customer service skills and experience interacting with multiple and diverse constituencies (patrons, vendors, faculty, staff, community partners).
• Demonstrated organization and follow-up / follow-through skills to ensure objectives are met within established timeframes.
• Well-developed attention to detail, accuracy, and timeliness to effectively prioritize assignments and competing demands to meet given deadlines and objectives.
• Possess high levels of professional acumen, judgment, and leadership to serve in a variety of capacities, as needed, in the absence of the Executive Director.
• Proven ability to work effectively independently and as a member of a team.
• Bachelor’s degree or equivalent combination of experience and education, preferably in arts management, music, theatre or business major preferred.
• Must be willing and able to work a flexible schedule to meet requirements of the position, including early mornings, nights, weekends and holidays. 

Additional Information

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position for extended periods (5+ hours) of time.
• Move about inside the workspace and performance spaces to access resources and office equipment, and attend meetings across campus, regularly.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time
• Communicate with patrons, co‐workers, clients and vendors, most of the time.
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time.
• Exert moderate force to move objects, occasionally. Must be able to stand, walk, stoop, kneel, or crouch.  Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds.
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions

• Must be willing and able to work a flexible schedule to meet requirements of the position, including early mornings, nights, weekends, and holidays.
• Work in office and performance environments and outdoors, involving contact with patrons, students, faculty, staff, visitors, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• The noise level in the work environment is usually moderate.  Temperatures can vary from location to location, with some events being held outside.

This description is not intended to be an all-inclusive list of duties and responsibilities of this position, nor is it intended to be an exhaustive list of skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

About the Gambrell Center 

On the oak-lined corner of Selwyn and Wellesley in the heart of Charlotte’s Myers Park neighborhood, Queens University has provided a home for fine arts programs since 1966.  In 2020, this artistic home was transformed into the Sarah Belk Gambrell Center for the Arts and Civic Engagement expanding to 63,000 SF to include even more of the campus creative programs.  This vibrant cultural center now boasts acoustically stunning theatres and light-filled galleries as well as 3 floors of state-of-the-art learning spaces for academic arts programs.  Annually hosting over 600 events and 58,000 visitors, the Gambrell Center is the creative heartbeat of the campus featuring world-class performances in the Spotlight Series and many free cultural events produced by campus academic and student programs.  Together, these programs comprise the Arts at Queens.