Position: Customer Service Representative    
Job Type: Part Time
Pay Rate: $15
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Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

Your impact:

• Efficiently and accurately answer customer inquiries to deliver clear and informative communication related to events, ticket packages, special offers, seating options/prices and other Blumenthal policies.
• Provide quick, efficient, and accurate sales of single tickets, ticket packages, and other related items through our ticketing system.
• Identify and assess customers’ needs both in person and virtually thorough chats, emails, and calls.
• Collect complete and accurate data into the appropriate systems and maintain quality database procedures.
• Handle all information, including sensitive financial data, and cash, as directed.
• Assist in printing, packaging, and distributing of tickets and other materials to customers.
• Operate a variety of software such as the ticketing system, customer contact system, and Microsoft 365 (including word, Excel, Powerpoint, and Teams).
• Troubleshoot patron concerns, requests, or feedback in a timely and courteous manner.

For full job description, please visit Job Opportunities | Blumenthal Arts.

Who We Are:

For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Why Join Us:

We prioritize employee wellbeing and support a culture where everyone, including part-time employees, is valued and rewarded. Enjoy flexible scheduling, parking incentives, and the opportunity for retirement savings, all designed to prioritize your success within our team.

Skills You’ll Bring: 

• Customer Service Experience
• Ticket Sales Experience preferred
• Adaptability in a fast-paced environment
• Exceptional communication both verbal and written
• Proficiency in Microsoft 365 and experience with a CRM software preferred
• Collaboration
• Conflict resolution
• Bilingual in English and Spanish is a plus