Charlotte Ballet Academy

Job Description – Academy Experience Manager

Founded in 1970, Charlotte Ballet is known for its strong dancers and versatile repertoire, ranging from classical ballet to bold, contemporary works. The company’s professional dancers annually present performances in Charlotte, N.C., during a season spanning from October to June. 

The Company is also rebuilding our reputation as a distinct voice within the dance field through touring strategies that reach and diversify dance audiences beyond Charlotte. Charlotte Ballet Academy trains students annually and the company has nationally recognized educational and community programs. Charlotte Ballet operates the Patricia McBride and Jean-Pierre Bonnefoux Center for Dance in uptown Charlotte. The Center for Dance houses administrative and rehearsal spaces, as well as a 200-seat theater. Our vision is fueled by creativity with a commitment to diversity, equity and access to education and expression. We inspire individuals and communities to explore the boundless potential of the imagination. We value Community, Equity & Inclusion, Respect, Integrity, Creativity and Excellence.

The Academy Experience Manager is responsible for all customer-facing aspects of the Academy, including: Academy Communication, Academy Course Registration, Front Desk/arrival experience, Audition scheduling, Rehearsal Space management, Supervision of Front Desk staff, and receiving inquiries. The position must be highly organized and possess superior communication skills both verbally and in writing to many different audiences. The AEM will work cross-departmentally with Marketing/Communication, Development, Education, and Production.

The Academy Experience Manager will report to the Charlotte Ballet Academy Director.

Job Description

Academy Communications/Patron Experience

· Registration facilitator for all Academy classes, drop-in programming, UNCC Certificate Program students, Pre-Pros, Summer Intensives, and National Audition Tour

· Develop and execute all External Communication to Academy families/patrons for Registration Schedules, Audition Schedules, Academy Programming/Events, and all updates throughout the Academy year

· Maintain and update Academy web pages and private Facebook group; partner with Marketing/Communication for updates to public social media

· Create and distribute Nutcracker cast communications

· Serve as the primary point of contact for all external Academy inquiries or concerns,

· Publish all front-facing policies and procedures (including, but not limited to school year dress code, performance packets and other important reference documents for families)

· Maintain and be the Subject matter expert for the parent information page; including maintenance and updates (Quick Links to important reference documents, banner alerts)

· Serve as the primary point of contact for Parent Guild President to support volunteers’ connection with the organization

Academy Operations

· Facilitate all Placement Testing and support New Student onboarding

· Track student entrance rates and retention

· Coordinate and facilitate studio rentals/reservations both internally and externally (including necessary administrative, security and accompanist needs)

· Facilitate Academy events in community and Academy Open Houses (nights, weekends at times)

· Cover front desk shifts as needed

Administration/Personnel Management

· Manage Front Desk Supervisor, including delegation of tasks and oversight of the Front Desk guest experience

· Manage Summer Intensive Residential Staff

Education, Qualifications, and Competencies

· Bachelor’s degree in arts, Business, Communication, Marketing or related fields or appropriate experience

Required experience:

· 3-5 years of Customer Service experience with diverse customer demographic

· 1-3 General Management and/or Training of a customer service or multi-tiered team

· 1-3 years Demonstrated verbal/written communication

Preferred experience:

· Experience with a Performing Arts organization highly preferred

FLSA Status/Classification

The Academy Experience Manager will be considered Full-time and Exempt in status.

Compensation and Benefits

· Compensation: beginning at $55,000 annual, commensurate upon experience

· Benefits include: PTO, Sick Time, Paid Holidays, 403(b) Retirement Plan, Medical/Dental/Vision, Short/Long Term Disability, FSA

Charlotte Ballet is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including artistic programming, talent recruiting and retention, training, workplace culture, and community engagement.

Pay: $52,000.00 – $55,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Apply HERE with Indeed.